Terms of service

Terms of Service

Last updated: October 12, 2026

Overview

This website is operated by The Olla Company LLC. Throughout the site, "we," "us," and "our" refer to The Olla Company LLC. We offer this website, including all information, tools, and Services available on it, to you, the user, on the condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our site or buying something from us, you use our "Service" and agree to be bound by these terms and conditions ("Terms of Service" or "Terms"), including the additional terms, conditions, and policies referenced here or available by link. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of them, you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store are also subject to these Terms. You can review the current version at any time on this page. We may update, change, or replace any part of these Terms by posting changes to our website. It is your responsibility to check this page periodically. Your continued use of the website after we post changes means you accept them.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that lets us sell our products and Services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old, or the age of majority where you live if it is higher. If you allow a minor in your care to use this site, you confirm that you meet this age requirement and consent to their use.

You may not use our products for any illegal or unauthorized purpose, and you may not, in using the Service, violate any laws in your jurisdiction (including copyright laws).

A breach or violation of any of these Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings in these Terms are for convenience only and do not limit or affect these Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We work to keep the information on this site accurate and current, including product details, prices, and care guidance. Mistakes can still happen, and we may correct or update information at any time without notice (see Section 12).

Our watering and care guidance is general. Results depend on your soil, climate, plants, and how you use our products, so use your own judgment for your garden and houseplants.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We may modify or discontinue the Service (or any part or content of it) at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products

Some products may be available only online through the website. These products may have limited quantities and can be returned or exchanged only under our Refund Policy. We currently ship only within the United States. Shipping terms are in our Shipping Policy.

Our products are made of natural terracotta clay, so color, texture, and finish vary from piece to piece. We have tried to display product colors and images as accurately as possible, but we cannot guarantee that your screen will display any color accurately.

We may, but are not obligated to, limit sales of our products to any person, geographic region, or jurisdiction, on a case-by-case basis. We may limit the quantities of any products we offer. All product descriptions and pricing may change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer for any product on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material you buy or obtain will meet your expectations, or that any errors in the Service will be corrected.

Using our products. Please follow the use and care instructions that come with your order and on our site, including emptying and storing ollas before freezing weather, since water that freezes inside can crack terracotta. Terracotta is fired clay and can break if dropped or struck. Plant health depends on many things beyond watering, so we cannot promise specific results for your plants.

Section 6 – Accuracy of Billing and Account Information

We may refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These limits may include orders placed by or under the same customer account, the same credit card, or the same billing or shipping address. If we change or cancel an order, we may try to notify you using the email, billing address, or phone number provided with the order. We may limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and payment details, so we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy.

Section 7 – Optional Tools

We may give you access to third-party tools that we do not monitor and have no control or input over.

You acknowledge and agree that we provide such tools "as is" and "as available," without warranties, representations, or conditions of any kind and without endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion. You should make sure you are familiar with and approve of the terms on which the relevant third-party providers offer them.

We may also offer new Services or features through the website in the future, including new tools and resources. These are also subject to these Terms.

Section 8 – Third-Party Links

Some content, products, and Services available through our Service may include materials from third parties.

Third-party links on this site may take you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and are not liable for any third-party materials, websites, products, or Services.

We are not liable for any harm or damages related to purchases or use of goods, Services, resources, content, or other transactions made in connection with third-party websites. Please review the third party's policies and practices carefully before you engage in any transaction. Direct any complaints, claims, concerns, or questions about third-party products to the third party.

Section 9 – Reviews, Comments, Feedback, and Other Submissions

If, at our request, you send us specific submissions (such as contest entries), or without our request you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (together, "comments"), you agree that we may, at any time and without restriction, copy, publish, distribute, translate, and otherwise use in any medium any comments you send us. We have no obligation (1) to keep any comments confidential, (2) to pay compensation for any comments, or (3) to respond to any comments.

Product reviews. When you post a product review on our site, you allow us to display it publicly and to share it in our marketing. We publish reviews as written and do not change their wording. We do not remove reviews because they are negative. We may remove a review that breaks these Terms, for example one that is unlawful, abusive, or unrelated to the product.

We may, but have no obligation to, monitor or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Text Message Terms

If you opt in to text messages from The Olla Company, you agree to receive recurring automated marketing and informational text messages, which may include cart reminders and order updates, at the mobile number you provide. Consent is not a condition of any purchase.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP to cancel at any time. You will receive one message confirming you have unsubscribed.

  • Reply HELP for help, or email info@ollacompany.com.

  • Carriers are not liable for delayed or undelivered messages.

Your mobile number and SMS consent are handled as described in our Privacy Policy.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have submitted your order).

We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date in the Service or on any related website should be taken to mean that all information has been modified or updated.

Section 13 – Prohibited Uses

In addition to the other rules in these Terms, you may not use the site or its content to:

  • (a) do anything unlawful, or encourage others to;

  • (b) violate any international, federal, state, or local law or regulation;

  • (c) infringe our intellectual property, including our product photos, videos, and written content, or anyone else's;

  • (d) harass, abuse, threaten, defame, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

  • (e) submit false or misleading information, including fake reviews;

  • (f) upload viruses or other malicious code that could affect this site or any other website;

  • (g) collect or track other people's personal information;

  • (h) send spam, or trick people into sharing personal or payment information, for example through fake websites or messages that pretend to be us;

  • (i) use bots, scrapers, or other automated tools to copy content or data from the site, except search engines indexing it for public search results; or

  • (j) interfere with or get around the site's security features.

We may end your use of the site or any related website for violating any of these rules.

Section 14 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from using the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through it are (except as we expressly state, including in our Refund Policy) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Olla Company LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products bought through it, or for any other claim related in any way to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage of any kind resulting from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through it, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions our liability is limited to the maximum extent permitted by law.

Section 15 – Indemnification

You agree to indemnify, defend, and hold harmless The Olla Company LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising from your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 16 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms. This does not affect the validity and enforceability of the remaining provisions.

Section 17 – Termination

The obligations and liabilities of the parties incurred before the termination date survive termination of this agreement for all purposes.

These Terms are effective unless and until terminated by you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You remain liable for all amounts due up to and including the termination date, and we may deny you access to our Services (or any part of them).

Section 18 – Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not waive that right or provision.

These Terms and any policies or operating rules we post on this site or for the Service are the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, oral or written, between you and us (including any prior versions of these Terms).

Any ambiguities in interpreting these Terms will not be construed against the drafting party.

Section 19 – Governing Law

These Terms and any separate agreements under which we provide you Services are governed by and construed under the laws of the State of California and applicable federal laws of the United States.

Section 20 – Changes to Terms of Service

You can review the current version of these Terms at any time on this page.

We may, at our sole discretion, update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after we post changes means you accept them.

Section 21 – Contact Information

Send questions about these Terms to info@ollacompany.com, or write to us at:

The Olla Company LLC 5627 Kanan Rd #244 Agoura Hills, CA 91301 United States